Privacy Policy
lymaraquenos is committed to protecting your personal information and respecting your privacy rights. This comprehensive policy explains how we collect, use, store, and safeguard your data when you interact with our platform.
Information We Collect
When you register for our services, we collect essential information to provide you with a personalized experience. This includes your full name, email address, phone number, and mailing address. We also gather professional information such as your current occupation, industry experience, and educational background to better tailor our business acquisition guidance to your specific needs.
During your interaction with our platform, we may collect additional details about your business interests, financial capacity for investments, and specific sectors you're exploring. This information helps us provide more relevant opportunities and educational content aligned with your acquisition goals.
Our systems automatically collect certain technical data to ensure optimal platform performance and security. This includes your IP address, browser type and version, operating system, device identifiers, and access timestamps. We also track your navigation patterns within our platform to understand which resources are most valuable to our users.
Important: We never collect sensitive financial information such as bank account details, credit card numbers, or investment account passwords. Any financial discussions remain at a general planning level to respect your privacy and security.
We maintain records of our communications with you, including emails, phone conversations, and messages sent through our platform. These records help us provide consistent support and track the progress of your business acquisition journey. All communication logs are stored securely and accessed only by authorized team members directly involved in your case.
How We Use Your Information
- Service Delivery: We use your information to provide comprehensive business acquisition guidance, including market analysis, opportunity identification, and strategic planning support tailored to your specific goals and experience level.
- Educational Content: Your professional background and interests help us customize educational materials, recommend relevant case studies, and suggest appropriate learning paths for business acquisition skills development.
- Platform Improvement: We analyze usage patterns and feedback to enhance our platform functionality, develop new resources, and improve the overall user experience for current and future clients.
- Communication: We use your contact information to send important updates about your account, notify you of relevant business opportunities, and provide ongoing support throughout your acquisition process.
- Legal Compliance: We process your information as required by Canadian federal and provincial laws, including anti-money laundering regulations and business registration requirements.
We never use your information for unsolicited marketing purposes or share your personal details with third-party advertisers. Our focus remains on providing you with valuable, relevant content and opportunities directly related to business acquisition.
Information Sharing and Disclosure
We work with carefully selected partners to provide comprehensive business acquisition services. This may include legal professionals for due diligence support, financial advisors for acquisition structuring, and industry experts for market analysis. These partners operate under strict confidentiality agreements and can access only the specific information necessary for their services.
Before sharing any information with service partners, we obtain your explicit consent and clearly explain what information will be shared and for what purpose. You maintain full control over these sharing arrangements and can withdraw consent at any time.
We may disclose your information when required by Canadian law, court orders, or regulatory authorities. This includes compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial privacy legislation, and financial services regulations. We will notify you of such disclosures unless legally prohibited from doing so.
Business Transfers: In the unlikely event that lymaraquenos undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified at least 30 days in advance of any such transfer, and you'll have the option to delete your account before the transfer occurs.
Your Privacy Rights
Under Canadian privacy law, you have comprehensive rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and efficient.
| Your Right | What This Means | How to Exercise |
|---|---|---|
| Access | Request a copy of all personal information we hold about you, including how it's being used and who it's shared with. | Submit a request through your account dashboard or email info@lymaraquenos.world with "Data Access Request" in the subject line. |
| Correction | Update or correct any inaccurate or incomplete personal information in our records. | Log into your account to update information directly, or contact us for assistance with corrections. |
| Deletion | Request deletion of your personal information, subject to legal retention requirements. | Submit a deletion request through your account settings or contact our privacy team directly. |
| Portability | Receive your personal information in a structured, commonly used format for transfer to another service. | Request data export through your account dashboard or contact support for assistance. |
| Withdrawal of Consent | Withdraw your consent for specific data processing activities where consent is the legal basis. | Manage consent preferences in your account settings or contact us to discuss specific processing activities. |
We respond to privacy rights requests within 30 days of receipt. For complex requests requiring additional time, we'll notify you within the initial 30-day period and provide an estimated completion date. There's no charge for exercising your privacy rights, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our technical safeguards include industry-standard encryption for data transmission and storage, secure server infrastructure hosted in Canadian data centers, and regular security audits conducted by independent third parties.
All data transmission occurs over encrypted HTTPS connections, and sensitive information is encrypted at rest using AES-256 encryption standards. Our servers are protected by advanced firewalls, intrusion detection systems, and 24/7 monitoring services to identify and respond to potential security threats immediately.
Access to your personal information is strictly limited to authorized lymaraquenos team members who need this information to provide services to you. All staff members undergo comprehensive privacy and security training and sign confidentiality agreements as a condition of employment.
- Multi-factor authentication required for all system access
- Regular access reviews to ensure appropriate permission levels
- Mandatory privacy impact assessments for new data processing activities
- Incident response procedures for potential security breaches
- Annual security awareness training for all personnel
In the unlikely event of a data breach affecting your personal information, we have established procedures to respond quickly and effectively. We will notify you within 72 hours of becoming aware of any breach that poses a risk to your privacy rights, along with details about what information was involved, steps we're taking to address the breach, and recommendations for protecting yourself.
Continuous Improvement: We regularly review and update our security measures to address emerging threats and incorporate new technologies. Our security framework is audited annually by certified security professionals to ensure we maintain the highest protection standards.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are based on the nature of the information, the purposes for which it's processed, and applicable legal requirements.
- Account Information: Retained for the duration of your active account plus 7 years after account closure for legal compliance purposes
- Communication Records: Maintained for 5 years after the last interaction to support ongoing client relationships and dispute resolution
- Transaction Records: Preserved for 7 years in accordance with Canadian business record-keeping requirements
- Marketing Preferences: Retained until you withdraw consent or request deletion
- Technical Logs: Automatically deleted after 2 years unless required for ongoing security investigations
When information reaches the end of its retention period or when you request deletion, we use secure deletion methods to ensure the information cannot be recovered. This includes cryptographic erasure for encrypted data and multi-pass overwriting for unencrypted storage media.
Please note that some information may be retained in anonymized form for statistical analysis and platform improvement purposes. Anonymized data cannot be linked back to you personally and doesn't constitute personal information under Canadian privacy law.
International Data Transfers
lymaraquenos primarily stores and processes your information within Canada using Canadian-based service providers. However, some of our technology partners and service providers may be located in other countries, particularly the United States, where data protection laws may differ from Canadian standards.
When we transfer your information internationally, we implement appropriate safeguards to ensure your privacy rights are protected. These safeguards include contractual commitments with service providers to maintain Canadian privacy standards, regular audits of international partners, and technical measures such as encryption during transmission and storage.
Your Control: If you prefer that your information remain exclusively within Canada, please contact us to discuss alternative service arrangements. We can work with you to minimize international transfers while still providing comprehensive business acquisition support.
Cookies and Tracking Technologies
We use essential cookies to enable basic platform functionality, including user authentication, session management, and security features. These cookies are necessary for the platform to operate correctly and cannot be disabled without affecting core functionality.
With your consent, we use analytics cookies to understand how users interact with our platform. This information helps us identify popular resources, optimize page loading times, and improve overall user experience. All analytics data is aggregated and anonymized to protect individual privacy.
You can manage your cookie preferences through your browser settings or our cookie preference center accessible in your account dashboard. You can choose to accept all cookies, reject non-essential cookies, or customize your preferences for specific cookie categories.
Blocking certain cookies may impact platform functionality, and we'll clearly indicate which features require specific cookies to operate properly. We respect your choices and won't use cookies for purposes you haven't consented to.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes that affect how we collect, use, or protect your information, we'll notify you at least 30 days before the changes take effect.
Notification methods include email alerts to your registered address, prominent notices on our platform, and updates to your account dashboard. For minor changes that don't materially impact your privacy rights, we'll update the "Last Updated" date at the top of this policy and provide a summary of changes in our platform announcements.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy changes take effect constitutes acceptance of the updated terms, though you always have the right to discontinue service if you disagree with any changes.
Version History: We maintain a complete history of privacy policy versions, including the specific changes made and their effective dates. You can request access to previous versions by contacting our privacy team.
Contact Information for Privacy Matters
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, our dedicated privacy team is ready to assist you. We're committed to responding to privacy inquiries promptly and thoroughly.
Our designated Privacy Officer oversees all privacy-related matters and serves as your primary contact for privacy concerns. The Privacy Officer is responsible for ensuring compliance with Canadian privacy laws and investigating any privacy complaints or concerns you may have.
If you're not satisfied with how we've handled your privacy concern, you have the right to file a complaint with the Privacy Commissioner of Canada. We'll provide you with information about the complaint process and assist you in understanding your options for escalating privacy matters.
However, we encourage you to contact us first so we can work together to resolve any privacy concerns directly. Most privacy issues can be resolved quickly through direct communication with our privacy team.
Contact Our Privacy Team
For all privacy-related inquiries, concerns, or requests, please reach out to us using any of the methods below. We're committed to protecting your privacy and will respond to your inquiry within two business days.
Calgary, AB T2C 4Z6
Canada